Privacy Policy

1. Introduction

Welcome to Viduna Physics. This policy covers viduna.lk, the Edumix learning platform at learn.viduna.lk, our mobile application, and related learning and support services (together, the Services). Edumix is operated by Databox Technologies Private Limited.

This policy explains the collection, use, protection, and disclosure of information connected with the Services. It should be read together with any terms that apply to the Service you use.

2. Definitions

• Personal Data means information that identifies a person or can be linked to them.
• Usage Data means information generated by use of a website, app, or learning platform.
• Cookies are small files saved on a device by a website or browser.
• A Data Controller determines why and how Personal Data is processed.
• A User is a person who uses the Services, including a student, parent, guardian, or teacher.

3. Information Collection and Use

We collect information needed to provide classes, operate accounts, respond to enquiries, support students, and improve the Services. The information collected depends on the features you use.

4. Types of Data Collected

5. Use of Data

Information collected through the Services may be used to:

• Provide classes, accounts, and learning features
• Notify you of service changes and provide student support
• Understand usage and improve lessons and platform performance
• Detect, prevent, and resolve technical or security problems
• Complete the purpose for which you supplied the information
• Manage enrolment, agreements, billing, and payments
• Send account, subscription, expiry, renewal, and class notices
• Share educational updates and offers, subject to available opt-out choices

6. Retention of Data

Personal Data is retained for as long as it is needed to provide the Services, meet legal duties, resolve disputes, or enforce agreements. Usage Data may be retained for analysis or longer where security and reliability require it.

7. Transfer of Data

Information may be stored or processed outside your district or country, where privacy laws may differ. We take reasonable steps to protect information transferred internationally in line with this policy and applicable law.

8. Disclosure of Data

Personal Data may be disclosed when necessary to:

• Respond to a valid legal request or meet a legal duty
• Complete a business transfer or reorganisation
• Work with affiliated organisations involved in the Services
• Engage authorised hosting, technical, support, or payment providers
• Protect the rights, property, and safety of the Services, users, or the public

9. Security of Data

Reasonable administrative, technical, and physical measures are used to protect Personal Data. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

10. Data Protection Rights Under GDPR

If the GDPR applies to your information, you may have rights to access it, correct it, request deletion, object to or restrict processing, receive a portable copy, and withdraw consent where consent is the basis for processing. Legal exceptions may apply.

11. CalOPPA and 12. CCPA Rights

If California privacy law applies to you, you may be able to request information about Personal Data held about you, ask for its deletion, and exercise other rights provided by law. We do not sell or rent Personal Data to third parties. Public pages of viduna.lk can be browsed without an account.

13. Service Providers and Payments

Third-party providers may assist with hosting, analytics, deployment, support, and payment services. Where online payments are available, the payment provider handles card details under its own security and privacy terms. Viduna Physics does not ask you to enter card details on this public website.

14. Children's Privacy

The Services support students, including minors. Parents or guardians should supervise younger students' use of accounts and online communication. If you believe a child shared Personal Data without appropriate permission, contact us so we can review and address it.

15. Changes to This Privacy Policy

We may revise this policy as the website, Edumix platform, or mobile application changes. The current version will be published on this page.

16. Contact Information

For privacy questions or data requests, contact Viduna Physics through our Contact page. Edumix is available at learn.viduna.lk.

1. Scope of This Policy

This section covers support requests made through the Edumix learning platform at learn.viduna.lk, WhatsApp, and other connected communication channels. It also addresses support messaging handled through the WhatsApp Business API and relevant Meta platform requirements.

2. Information Collected for Support

A support request may contain your name, student index, phone number, email address, and other information needed to identify and resolve the issue. We may also receive the issue description, query category, screenshots or other files you upload, and the support conversation history.

For WhatsApp conversations, message contents, attachments, timestamps, and delivery information may be processed to send and receive support messages.

3. How Support Information Is Used

• Provide and coordinate student support
• Answer tickets and resolve technical or academic questions
• Improve the speed and usability of the support service
• Produce anonymised statistics that help educational institutes improve course delivery

WhatsApp messages are used to manage and respond to your enquiry. They are not used for unsolicited marketing unless you have explicitly opted in. Support messaging is intended to follow applicable Meta developer and WhatsApp Business messaging requirements.

4. Sharing of Support Information

Support information may be handled by approved technical integrations needed to deliver the service. We do not sell support messages or personally identifiable support information. An educational institute may receive anonymised, aggregated support metrics to improve its classes.

5. Facebook and WhatsApp Policies

Information obtained through WhatsApp is used for customer care and operational support. Message data is not sold or rented. Where the WhatsApp Business API is used, the support service is intended to follow Meta's platform terms, data protection requirements, and user opt-in rules.

6. Security and 7. Retention

Access to support records is restricted to people who need it to deliver support. Technical safeguards are used to protect information during transmission and storage. Support tickets are kept only as long as needed to resolve enquiries, address recurring issues, or meet applicable legal requirements.

8. Your Rights

You can ask to see support records associated with your account, correct inaccurate information, or request deletion of support history where the law permits it.

9. Contact for Support Privacy Questions

To ask about support records or this policy, use the details on our Contact page. For Edumix learning support, call 076 772 2522.